A regular restaurant scenario is as follows: diners are seated and wait for a waiter to arrive with menus. They might take beverage orders, but who knows when they’ll return to inquire about starters or address menu questions? Then there’s that awkward situation when you lock your gaze on your server, hoping to capture his attention so you may request a refill or obtain your bill. It’s not fun, we’ve all been there.
Consider the following scenario: Customers can quickly view the menus via their tableside purchasing system after being seated. They can place orders as soon as they’re ready, and then they can add products to it anytime and as often as they like. As clients dine, the servers are present to answer inquiries and suit their requirements. They can settle and go after the meal using their tabletop self-ordering system.
Which of the two scenarios do you prefer? We’re assuming it’s the latter. And, guess what? That’s something that the majority of your visitors like as well.
Allow visitors to make decisions
Tableside ordering gets the party started on the right foot. The visitors can start chatting for a bit or get right to business after being welcomed with a nice smiling face at the host/hostess booth and then brought to their seats. Servers may come around to promote deals and answer inquiries, but the guest will be responsible for the rest.
Specific requirements and substitutions can be accommodated, and guests can mark ingredients for dietary allergies. (It can even provide entertainment at the table, such as gaming or tunes!) When guests have enjoyed their meals, they can pay and go whenever they like – there is no need to wait for the waiter to close the door.Click here to check out some of the best restaurants apps for self ordering.
Enhance the Customer Experience
The table order system mentioned above increases 1) order accuracy by removing server error during order taking, and 2) operation efficiency and speed, both of which add to a better customer experience.
More control over one’s dining experience is desired. Guests have control over their orders when they order at the table. And pleased guests result in increased customer loyalty as well as greater word-of-mouth/social media referrals.
While integrating new technology into a restaurant takes some time to get used to, a table order system should be rather simple to understand. A top manager will take steps to ensure that both the serving staff and the cooks have a smooth transition. Clients are likely to be familiar with iPads (and other mobile devices) and smartphones. The customer will be able to browse the ordering application as long as it is straightforward and simple.
Improve your data collection
Table ordering systems give your business with a plethora of information on what your clients are ordering, when they are placing an order it, how they want to pay for it, and much more. Leveraging your table ordering system, easily expand your database of customers and create new marketing approaches based on this valuable data.